Night Desk
$997 / month
Setup normally $1,500 $500 founding rate
Founding offer: for our first 3 clients only, in return for a short testimonial after go-live. Includes everything above. Live in 7 days.
The problem
Clients ask about treatments at night and on weekends, when the desk is closed, and tend to book with whoever answers first.
Businesses that reply to a lead within an hour are nearly 7 times as likely to win it (Harvard Business Review, 2011, 1.25 million leads).
Source: Oldroyd, McElheran & Elkington, “The Short Life of Online Sales Leads,” Harvard Business Review, March 2011.
What Night Desk does
After-hours chat, wherever clients write
Answers your FAQs on website chat, Instagram and Facebook DMs, texts and WhatsApp when the desk is closed.
Lead capture and booking
Takes the name, phone, email and interest, and books the appointment into your calendar.
Missed-call text-back
When a call goes unanswered, the caller gets a text, so the conversation and the booking aren't lost.
Follow-ups and no-show reminders
Follows up with new leads and reminds clients before their appointment.
English and Spanish
Every conversation, in English or Spanish.
Handoff to staff
Anything it can't or shouldn't answer, including medical questions, goes to your team with the details.
Setup in 3 steps, live in 7 days
A 15-minute call
See the demo and confirm the fit.
You share the details
Your services, prices, hours, FAQs and calendar access.
We build, test and run it
You're live within 7 days.
See it work
Try the chat the way a client would, after hours.
See a live demo (fictional med spa) (opens in a new tab)Pricing
Most popular
Full Bot Team
$1,997 / month
Setup $3,000
Night Desk plus an AI phone receptionist, email triage with draft replies, 12 social posts a month (you approve each) and a quarterly win-back campaign. Live in 14 days.
Concierge
$3,497 / month
Setup $5,000
Everything in Full Bot Team, plus 20 social posts a month (you approve each), a monthly win-back campaign instead of quarterly, review requests sent after every appointment, a 30-minute strategy call each month with a performance report, and priority support with replies within 4 business hours. Live in 21 days.
The guarantee
5 appointments in 30 days, or your setup fee back.
If Night Desk doesn't book 5 new appointments in your first 30 days after go-live, we refund your setup fee. Just ask by email within 15 days after that period.
Simple terms
Month-to-month, no long-term contract. Cancel anytime with 30 days' notice. Tools are included in the monthly fee.
Take a 15-minute look.
We'll show you the demo and tell you honestly whether it fits your spa.
Take a 15-minute lookOr write to team@ivoryfront.com